Concierge Experience

A security partnership that aligns expert guidance to your business priorities. Progress is constant, not reactive.

HOW IT WORKS

Security Outcomes Delivered​

The security skills gap means it is more challenging than ever to find, train, and retain enough security experts to staff and maintain an effective in-house SOC.

Arctic Wolf’s Concierge Experience pairs purpose‑built technology with security experts who understand each organization’s priorities. Through continuous, tailored guidance, Concierge turns insights into clear actions that improve security posture and reduce cyber risk without added operational burden.

TEAMS

Deployment
Ensure your environment is set up and ready for service

Concierge Security Team
Strategic advice, and advance your security posture with SPiDRs

Triage Security Team
24×7 event triage, security investigations, and guided remediation

Incident Response
Digital forensics, and business restoration when severe incident declared

TECHNOLOGY

Security Journey
Programmatic security posture reviews to harden your environment

Data Explorer
Quick, ad-hoc investigations and self-service reporting

JumpStart Portal
Proactively plan for incidents to reduce the impact of an incident

Tailored Reporting
Concierge reporting gives you the exact insights you need

Outcomes

Hardened Security Posture

Streamlined Escalation

Cyber Risk Mitigation

Comprehensive Response

What is Concierge Security and Why Does it Matter

Organizations face major operational challenges including internal resource constraints, varying levels of security maturity, and the need for expert guidance to help teams succeed.

Arctic Wolf’s Concierge Experience delivers meaningful security outcomes with a team of security experts who understand each customer’s environment and priorities. Gain always-on expertise that adapts as risks evolve and helps organizations make consistent progress against cyber risk without adding operational burden.

See our Concierge Experience Datasheet

What The Concierge Experience Provides

The modern threat landscape is evolving, and attack surfaces are growing. At the same time, the security skills gap means it is more challenging than ever to find, train, and retain enough security experts to staff and maintain an effective in-house SOC. The Arctic Wolf Concierge Delivery Model provides you with holistic visibility into your entire environment while reducing alert fatigue and driving continuous improvement tailored to the specific needs of your organization.

Strategy

• Security Journey
  Your unique, guided security plan to help you design, implement, and achieve your security objectives

• Security Posture Assessments
  Proactively perform security posture in-depth reviews to harden your security posture

• Named Advisors
  Trusted security experts paired with your team to deliver tailored strategic guidance

Expertise

• 1,000+ Security Operations Experts
  Hundreds of years of experience with cybersecurity accreditations like CISSP, HCISPP, CCSP, CISM, and CRISC

• Proactive Threat Hunting
  Campaign-based threat hunting and sweeps for indicators of compromise

• Actionable Tickets
  Filter out the noise, reveal what happened, and decide what to do about it

Coverage

• 24x7 Continuous Monitoring
  Your environment is monitored around the clock for threats and risks

• Rapid Response
  Detect and investigate critical events within five minutes

• Real-Time Remediation
  Rapidly contain incidents and take comprehensive action to remediate threats

Solutions Delivered By Your Arctic Wolf Security Teams

Endpoint Security
AI-Driven Endpoint Prevention, Detection, and Response
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Managed Detection and Response
24x7 advanced threat detection, remediation, and active response.
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Exposure Management
Prioritize and reduce risk continuously.
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Awareness & Training
Minimize human risk with fully managed microlearning content.
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Incident Response
Recover Quickly from Cyber Attacks and Breaches
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