# Concierge Experience

A security partnership that aligns expert guidance to your business priorities. Progress is constant, not reactive.

## HOW IT WORKS

### Security Outcomes Delivered​

The security skills gap means it is more challenging than ever to find, train, and retain enough security experts to staff and maintain an effective in-house SOC.

Arctic Wolf’s Concierge Experience pairs purpose‑built technology with security experts who understand each organization’s priorities. Through continuous, tailored guidance, Concierge turns insights into clear actions that improve security posture and reduce cyber risk without added operational burden.

#### TEAMS

**Deployment**  
Ensure your environment is set up and ready for service

**Concierge Security Team**  
Strategic advice, and advance your security posture with SPiDRs

**Triage Security Team**  
24×7 event triage, security investigations, and guided remediation

**Incident Response**  
Digital forensics, and business restoration when severe incident declared

### TECHNOLOGY

**Security Journey**  
Programmatic security posture reviews to harden your environment

**Data Explorer**  
Quick, ad-hoc investigations and self-service reporting

**JumpStart Portal**  
Proactively plan for incidents to reduce the impact of an incident

**Tailored Reporting**  
Concierge reporting gives you the exact insights you need

### Outcomes

**Hardened Security Posture**

**Streamlined Escalation**

**Cyber Risk Mitigation**

**Comprehensive Response**

## What is Concierge Security and Why Does it Matter

Organizations face major operational challenges including internal resource constraints, varying levels of security maturity, and the need for expert guidance to help teams succeed.

Arctic Wolf’s Concierge Experience delivers meaningful security outcomes with a team of security experts who understand each customer’s environment and priorities. Gain always-on expertise that adapts as risks evolve and helps organizations make consistent progress against cyber risk without adding operational burden.

[See our Concierge Experience Datasheet](https://arcticwolf.com/resource/aw/arctic-wolf-concierge-security-focus?lb-mode=overlay)

### What The Concierge Experience Provides

The modern threat landscape is evolving, and attack surfaces are growing. At the same time, the security skills gap means it is more challenging than ever to find, train, and retain enough security experts to staff and maintain an effective in-house SOC. The Arctic Wolf Concierge Delivery Model provides you with holistic visibility into your entire environment while reducing alert fatigue and driving continuous improvement tailored to the specific needs of your organization.

### Strategy
- **Security Journey**  
Your unique, guided security plan to help you design, implement, and achieve your security objectives

- **Security Posture Assessments**  
Proactively perform security posture in-depth reviews to harden your security posture

- **Named Advisors**  
Trusted security experts paired with your team to deliver tailored strategic guidance

### Expertise
- **1,000+ Security Operations Experts**  
Hundreds of years of experience with cybersecurity accreditations like CISSP, HCISPP, CCSP, CISM, and CRISC

- **Proactive Threat Hunting**  
Campaign-based threat hunting and sweeps for indicators of compromise

- **Actionable Tickets**  
Filter out the noise, reveal what happened, and decide what to do about it

### Coverage
- **24x7 Continuous Monitoring**  
Your environment is monitored around the clock for threats and risks

- **Rapid Response**  
Detect and investigate critical events within five minutes

- **Real-Time Remediation**  
Rapidly contain incidents and take comprehensive action to remediate threats

### Solutions Delivered By Your Arctic Wolf Security Teams

**Endpoint Security**  
AI-Driven Endpoint Prevention, Detection, and Response  
[LEARN MORE](https://arcticwolf.com/solutions/endpoint-security/)

**Managed Detection and Response**  
24x7 advanced threat detection, remediation, and active response.  
[LEARN MORE](https://arcticwolf.com/solutions/managed-detection-and-response/)

**Exposure Management**  
Prioritize and reduce risk continuously.  
[LEARN MORE](https://arcticwolf.com/solutions/managed-risk/)

**Awareness & Training**  
Minimize human risk with fully managed microlearning content.  
[LEARN MORE](https://arcticwolf.com/solutions/exposure-management/)

**Incident Response**  
Recover Quickly from Cyber Attacks and Breaches  
[LEARN MORE](https://arcticwolf.com/solutions/incident-response/)