Arctic Wolf® Incident360 Retainer
No matter the incident, you’re covered.
It’s not a matter of if, but when an incident will occur. With the Arctic Wolf Incident360 Retainer, you’ll receive end-to-end coverage, regardless of the attack type.
Incident360 Benefits
Prepare for incidents without sacrificing the ability to respond to an event
In addition to providing full-service coverage for one incident, the Incident360 retainer also includes advanced readiness offerings to prepare organizations for cyber incidents and minimize their impact.
- Coverage for One Incident
- Receive end-to-end incident coverage for one event, no matter the incident type.
- Cost Certainty
- Receive flat rate incident coverage that’s up to 70% less than an emergency IR engagement.
- Advanced Incident Readiness
- Prepare for incidents with a customized tabletop exercise, and two readiness touchpoint meetings.
- Access to an Insurance-Approved IR Firm
- Trust that the IR services your organization receives will be high-quality and approved by your insurance provider.
- Prioritized Response Time
- Get your business back to a pre-incident state faster with a 3-hour response time SLA.
- Security Posture Hardening
- Map your security posture to industry frameworks to identify gaps and track improvements.
- Incident Runbooks
- Prepare for severe cyber attacks with battle-tested incident runbooks.
- Secure IR Portal
- Store all IR planning documents in a secure off-network portal that your team can easily access.
Trust and Experience
Arctic Wolf’s Incident Response Team:
- Trusted partner on 30-plus insurance panels around the globe
- Completes over 1,000 incident engagements per year
- Helped customers reduce their ransom demands by an average of 94% over the past 12 months
- Customers recover 15% faster than the industry average
Learn More About Incident Response
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Arctic Wolf IDC Market Note
Arctic Wolf’s Incident Response Retainer Plan: Why Didn’t Anyone Think of This Before?
Incident Response Retainer Options
Arctic Wolf delivers a new approach to IR retainers that provides organizations with advanced incident readiness activities without having to sacrifice the ability to respond to a severe security event.
JumpStart Retainer
Features
- 4-Hour Response Time SLA
- $325 Hourly IR Rate
- IR Planner
- Incident-Specific Runbooks
- Cyber Resilience Assessment
Buy JumpStart Retainer
Incident360 Retainer
Features
- Coverage for One Incident
- 3-Hour Response Time SLA
- Emergency Services Included:
- Forensics, Containment, Active Monitoring, Threat Actor Communication, Remediation, and Restoration*
- Threat Intelligence
Up to 30 hours of Restoration is included
Incident360 Retainer Plus
Features
- Incident Readiness
- 3 Readiness Touchpoints
- 1 Tabletop Exercise
- IR Plan Review
- Security Assessment Review
Rapid Response Add-On
- 1-Hour Response Time SLA
- $295 Hourly IR Rate
Incident Response Frequently Asked Questions
What is Incident Response?
Incident response (IR) is a set of processes and tools used to identify, contain, and remediate severe cyber attacks, and to restore the organization to pre-incident operations.
How is Incident Response different than Managed Detection and Response?
Managed Detection and Response (MDR) works off the Arctic Wolf Security Operations Cloud platform performing triage, containment, analytics, investigations, and guided remediation.
While Incident Response (IR) works inside of the client’s environment and can perform any action needed to respond to a severe cyber attack.
Does Arctic Wolf offer threat actor negotiation services for ransomware attacks?
Yes. Arctic Wolf has vast threat actor experience and can negotiate with threat actors on your behalf. In certain cases, our IR team has successfully reduced ransom demands by 89%.
Does Arctic Wolf provide digital forensics services?
Yes. Arctic Wolf offers advanced digital forensics services to determine both the root cause and full extent of the cyber attack. Arctic Wolf finds the root point of compromise in nearly 90% of our investigations.
How is coverage provided for incidents?
Arctic Wolf provides a comprehensive approach ensuring end-to-end coverage for various incident types, enabling a swift response and recovery process.